Terms & Conditions — ZELISHA

Last Updated: September 2026

Welcome to ZELISHA. These Terms & Conditions govern your use of the ZELISHA website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About ZELISHA

ZELISHA is an online fashion/artificial jewellery store offering jewellery products to customers across Pakistan.

Throughout these Terms, the words “ZELISHA,” “we,” “us,” and “our” refer to ZELISHA.

The words “customer,” “you,” and “your” refer to any person who accesses our website or purchases our products.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.
• Jewellery dimensions and weights may have minor variations.
• Some products are handmade or may have minor manufacturing variations.
• Product availability may change without prior notice.
• We reserve the right to correct pricing, product descriptions or other website errors.

If a product is incorrectly listed due to a technical or human error, ZELISHA reserves the right to cancel the affected order and issue an appropriate refund where payment has already been made.

3. Prices

All prices displayed on the ZELISHA website are in Pakistani Rupees (PKR) unless otherwise stated.

Product prices may change at any time.

Any price change will not affect an order that has already been confirmed by ZELISHA, except where an obvious pricing or technical error has occurred.

Delivery charges, where applicable, will be displayed during checkout.

4. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order is considered accepted and ready for processing only after ZELISHA has successfully verified the order and, where applicable, the required payment.

We reserve the right to:

• Accept or decline an order.
• Cancel an order.
• Contact the customer to verify order details.
• Limit quantities of products purchased.
• Cancel orders where fraudulent, suspicious or incorrect information is provided.

5. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

• Full name
• Correct delivery address
• Active phone number
• Email address, where applicable
• Correct payment information

ZELISHA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Cash on Delivery (COD)

ZELISHA offers Cash on Delivery where available.

For COD orders, Rs.300 advance delivery charges must be paid before dispatch.

The remaining order amount will be payable in cash when the parcel is delivered.

The Rs.300 advance payment is collected to cover delivery/shipping costs and to reduce unsuccessful or refused deliveries.

Important: A COD order will not be dispatched until the required Rs.300 advance payment has been received and verified.

7. Bank Transfer

Customers may choose to pay for their order through bank transfer where this payment method is available.

For bank-transfer orders:

• The customer must transfer the required amount to the bank account provided by ZELISHA.
• Payment proof/screenshot may be required through WhatsApp.
• Orders will be processed after payment has been verified.

Free Delivery on Bank Transfer

Orders of Rs.1,000 or more that are paid in full through bank transfer qualify for free delivery, subject to the applicable conditions displayed at checkout.

8. Payment Verification

ZELISHA may verify payments before processing or dispatching an order.

If payment cannot be verified, ZELISHA may delay or cancel the order until the payment issue is resolved.

Customers must not submit false, altered or fraudulent payment receipts.

Any suspected fraudulent payment activity may result in order cancellation.

9. Delivery

We aim to dispatch confirmed orders as quickly as reasonably possible.

Estimated delivery times may vary depending on:

• Customer location
• Courier service
• Weather
• Public holidays
• Operational issues
• Unexpected courier delays

Once an order has been handed over to the courier, delivery is also subject to the courier company's delivery process.

ZELISHA is not responsible for delays caused by circumstances beyond our reasonable control.

10. Refused or Failed COD Deliveries

If a customer refuses to receive a confirmed COD order or provides incorrect delivery information resulting in a failed delivery, the Rs.300 advance delivery payment is non-refundable, as it covers shipping-related costs.

Repeated refused, fake or fraudulent orders may result in the customer being restricted from placing future COD orders.

ZELISHA may require such customers to make full advance payment for future orders.

11. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Generally, eligible returns must be requested within 7 days of receiving the order, while damaged, defective or incorrect products should be reported within 48 hours.

Products must meet the applicable return conditions.

Please do not send a product back without first contacting ZELISHA and receiving return instructions.

12. Jewellery Care

Fashion/artificial jewellery requires appropriate care.

Customers should avoid exposing jewellery unnecessarily to:

• Water
• Perfume
• Lotions
• Cosmetics
• Sweat
• Chemicals
• Moisture

Normal wear, tarnishing, fading or damage resulting from improper care or prolonged use is generally not considered a manufacturing defect.

Please refer to our jewellery-care recommendations for maintaining your products.

13. Promotions & Discounts

ZELISHA may occasionally offer discounts, promotional codes, bundles or special offers.

Unless otherwise stated:

• Promotions cannot be combined.
• Promotional offers are subject to availability.
• Discount codes must be entered correctly at checkout.
• ZELISHA may end a promotion at any time.
• Certain products may be excluded from promotional offers.

14. Website Use

You agree not to misuse the ZELISHA website.

You must not:

• Attempt to gain unauthorized access to the website.
• Interfere with website security.
• Use the website for fraudulent purposes.
• Submit false information.
• Attempt to disrupt website functionality.
• Copy or reproduce our website content for commercial purposes without permission.

15. Intellectual Property

All ZELISHA branding, logos, website design, text, graphics, photographs, product descriptions and other original content displayed on the website are owned by or licensed to ZELISHA unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use ZELISHA content without our prior written permission.

16. Third-Party Services

ZELISHA may use third-party services such as:

• Payment providers
• Courier companies
• Shopify
• WhatsApp
• Advertising platforms
• Analytics services

These third parties may have their own terms and privacy policies.

ZELISHA is not responsible for the independent policies or actions of third-party service providers.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Free from technical issues

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

18. Limitation of Liability

To the extent permitted by applicable law, ZELISHA will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, technical failures, communication failures or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Fraud Prevention

ZELISHA reserves the right to investigate and take appropriate action against suspicious or fraudulent orders.

This may include:

• Order verification
• Cancellation of suspicious orders
• Requiring advance payment
• Restricting COD access
• Restricting future orders from fraudulent customers

We may also retain relevant transaction and order information where required for legitimate business, legal or security purposes.

20. Privacy

Customer information is handled according to our Privacy Policy.

By using the ZELISHA website, you acknowledge that you have reviewed our Privacy Policy.

21. Changes to These Terms

ZELISHA may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute should first be brought to ZELISHA's attention so that we can attempt to resolve the matter directly with the customer.

Nothing in these Terms is intended to remove or restrict any mandatory rights available to consumers under applicable law.

23. Contact Us

If you have any questions about these Terms & Conditions, orders, payments or returns, please contact us:

ZELISHA
Email: zelishapk@gmail.com
WhatsApp: 03331484921
Website: ZELISHA.PK

LOOKS LUXURY. COSTS LESS.