Shipping policy

Shipping Policy — ZELISHA

Last Updated: September 2026

At ZELISHA, we aim to deliver your jewellery safely and as quickly as possible across Pakistan.

1. Shipping Across Pakistan

We currently offer delivery across Pakistan through third-party courier services.

Delivery availability may vary depending on the customer's location and courier coverage.

2. Delivery Charges

Cash on Delivery (COD)

For COD orders:

Rs.300 delivery charges must be paid in advance before dispatch.

The remaining product amount will be payable in cash when your parcel is delivered.

The Rs.300 advance is collected to cover delivery/shipping costs and must be verified before your order is dispatched.

Bank Transfer

If you choose Bank Transfer and pay the full order amount in advance:

🎁 Orders of Rs.1,000 or more qualify for FREE DELIVERY.

Orders below Rs.1,000 may have applicable delivery charges, which will be displayed at checkout.

3. Delivery Time

Our estimated delivery time is:

3–5 business days

Delivery may take longer for remote areas or during:

  • Public holidays
  • Sale periods
  • Wedding seasons
  • Weather disruptions
  • Courier delays
  • Other circumstances beyond our control

Business days do not normally include Sundays and public holidays.

4. Order Processing

Orders are normally processed after the required payment/order verification has been completed.

For COD orders, the Rs.300 advance delivery payment must be received and verified before dispatch.

For Bank Transfer orders, the order will be processed after the full payment has been received and verified.

Orders placed outside our normal processing hours may be processed on the next business day.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the available tracking system.

Customers should keep their phone number active and available because the courier may contact them regarding delivery.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Full name
  • Phone number
  • Delivery address
  • City
  • Area/locality

ZELISHA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if a parcel needs to be re-shipped because of incorrect information.

7. Failed or Refused Delivery

If a customer refuses to receive a confirmed COD order, is unavailable for delivery, or provides incorrect information resulting in a failed delivery:

The Rs.300 advance delivery payment is non-refundable, as it covers shipping-related costs.

If the customer wishes to place another order after a failed/refused delivery, ZELISHA may require full advance payment before dispatch.

8. Delayed Deliveries

ZELISHA works with third-party courier companies and cannot guarantee an exact delivery date.

Although our normal estimated delivery time is 3–5 business days, unexpected courier or operational delays may occur.

If your order is significantly delayed, please contact us and we will assist you in checking its status.

9. Damaged Package

If your parcel appears seriously damaged when delivered, please take clear photos/videos of the package before opening it where possible.

If the jewellery inside is damaged or you receive an incorrect product, contact us within 48 hours of delivery.

Please refer to our Return & Refund Policy for the complete procedure.

10. International Shipping

At this time, ZELISHA ships within Pakistan only.

International shipping may be introduced in the future.

11. Contact Us

For shipping or delivery questions, contact us:

ZELISHA
📧 Email: zelishapk@gmail.com
📱 WhatsApp: 03331484921

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