Return & Refund Policy — ZELISHA

Last Updated: September 2026

At ZELISHA, we want you to love your jewellery. If there is an issue with your order, we're here to help.

1. Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible:

• The item must be unused and unworn.
• The jewellery must be in its original condition and packaging.
• Any tags, cards, boxes or accessories included with the order must be returned.
• The item must not show signs of damage, scratches, perfume, makeup or other wear.
• You must provide clear photos/videos of the item if requested by our team.

Items that do not meet these conditions may not be accepted for return or exchange.

2. Damaged or Incorrect Items

If you receive:

• A damaged item
• A defective item
• The wrong product
• A missing item

Please contact us within 48 hours of delivery.

Send us:

1. Your order number
2. Clear pictures of the product
3. A short video showing the issue
4. Pictures/video of the packaging if it was damaged

Our team will review the issue and, if the claim is approved, we will offer a replacement, exchange or refund, depending on the situation.

3. Change of Mind

We accept exchanges for a change of mind only if the product is unused, unworn and in its original condition.

The customer will be responsible for the applicable return/exchange delivery charges.

Delivery charges already paid are non-refundable in change-of-mind cases.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method.

For bank-transfer orders, the refund will be sent to the customer's provided bank account.

Refund processing may take 3–7 business days after approval.

5. COD Orders

For Cash on Delivery orders, Rs. 300 advance delivery charges are collected before dispatch.

If a customer refuses or cancels a COD order after dispatch, the advance delivery amount is non-refundable, as it covers delivery/shipping costs.

For an approved return caused by a defective, damaged or incorrect product, ZELISHA will review the case and determine the appropriate refund/replacement.

6. Items That Cannot Be Returned

For hygiene and product-quality reasons, we cannot accept returns for:

• Used or worn jewellery
• Products damaged after delivery by the customer
• Products with scratches or signs of wear
• Products exposed to perfume, water, chemicals or cosmetics
• Items missing their original packaging
• Items returned after the 7-day return period
• Custom or specially prepared items, where applicable

7. How to Request a Return

To request a return or exchange, contact us through WhatsApp with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of Product:

Our team will review your request and provide the next steps.

WhatsApp: 0333 1484921
Email: zelishapk@gmail.com

Please do not send any product back before receiving confirmation from ZELISHA.

8. Return Shipping

If the return is due to a wrong, damaged or defective product, ZELISHA will arrange the appropriate solution after reviewing the claim.

If the return is due to change of mind, the customer is responsible for the applicable return delivery charges.

9. Jewellery Care

Artificial/fashion jewellery can naturally lose its shine over time depending on usage and exposure.

To maintain your jewellery:

• Keep it away from water and moisture.
• Avoid perfume and cosmetics directly on the jewellery.
• Remove jewellery before sleeping, bathing or exercising.
• Store it in a dry place.
• Keep pieces separately to avoid scratches.

Normal wear, tarnishing or colour changes caused by improper care or prolonged use are not considered manufacturing defects.

10. Policy Changes

ZELISHA reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.

Contact Us

ZELISHA — LOOKS LUXURY. COSTS LESS.

📱 WhatsApp: 03331484921
📧 Email: zelishapk@gmail.com